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bbq accessories direct from manufacturerMonday 9th December 2013
Terms & Conditions
These Terms and Conditions apply to all purchases made by you, the customer, from us, BBQ Bits. BBQ Bits is a trading name of EOS Ltd.
1. CUSTOMER SERVICE
We are committed to total customer care. Should you wish to speak to our customer services department please email email@example.com with a short message and you telephone number, someone will call you back at the next available opportunity Monday to Friday between 9.00 am and 5.00 pm.
We aim to despatch our products within 24 hours of accepting your order. Products are despatched by our nominated carrier and may require a valid signature as proof of delivery (POD).
Delivery dates are not guaranteed, but we will make every reasonable effort to ensure that goods are delivered within 28 days of being ordered. We only deliver to addresses within GREAT BRITAIN. We do not deliver to BFPO addresses, Scilly Isles, Western or Northern Isles or the Channel Islands.
All orders are accepted subject to stock availability. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available. If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. If we have received payment from you for goods out of stock, or you do not wish to wait for goods to become available, and/or decline our offer of substitute goods, we will refund any monies due, within 7 days of receiving your instructions.
Prices on our website all include VAT at the appropriate rate. For VAT refunds (where applicable), please contact our customer services department.
5. WAYS TO PAY
You can place an order now using our online shop. We accept Visa, Switch, Maestro, MasterCard and Solo.
BBQ Bits customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.
If you believe an item sent to you, to be faulty or incorrect , please email Customer Services at firstname.lastname@example.org who will then issue you with a Returns Authorisation Number (RAN). You should include a letter stating the reasons for return when sending your parcel back to us. The RAN number should be clearly marked on the OUTSIDE of the package. Goods which are returned without a RAN will NOT be accepted. Refusing to take delivery of your order requires the courier to return to sender which carries a surcharge of £7.50 + vat, these returns may be accepted but any costs will be borne by the customer.
If you are returning an item because you believe there to be a fault with the product, clearly state details of the fault. Should the returned item be found to be faulty then we will replace the item. Additionally we will pay the reasonable cost of return postage. If the returned item is found to be without fault then the cost of return postage will be borne by the customer.
Under circumstances where replacement goods are not applicable a credit note will be issued for the value of the item returned which can be used against a future purchase. If the returned item was found to be faulty and under circumstances where replacement goods are not applicable, then the full purchase price will be credited including postage charges. If the item returned is found to be without fault then the credit raised will not include postage charges.
7. STATUTORY RIGHTS
Goods must be returned to us in their original condition, complete with packaging and accessories. The cost of replacement of any missing items will be borne by the customer.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
9. SAFETY ADVICE
For your own safety we recommend that you read carefully all safety information printed either on the packaging, or in any leaflets that may be included with the product.
Every effort has been made to ensure that the information supplied is correct at the time of going to press.
By purchasing products from us, you agree to these terms of sale. BBQ Bits (BBQ Bits have the right to revise these terms and conditions including prices at any time.
We also have the right to decline service to any individual customer. Our head office address is: Essential Outdoor Supplies Ltd, Unit 15 Moorfields Estate, Stafford, ST21 6QY